Refund Policy

1. Overview

At IPTVofficial, we strive to ensure complete customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

2. Trial Period

We offer a trial period for new customers to test our service before committing to a subscription. We encourage all customers to take advantage of this trial to ensure our service meets their needs.

3. Refund Eligibility

Refunds may be considered under the following circumstances:

• Service is completely unavailable for an extended period (more than 48 hours continuously).
• Technical issues on our end that prevent you from using the service, which we are unable to resolve.
• Request is made within 7 days of the initial purchase.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind after the 7-day refund window.
• Issues caused by the customer's internet connection or hardware.
• Violation of our Terms of Service.
• Partial month or unused subscription time.
• Third-party app or device compatibility issues.

5. How to Request a Refund

To request a refund, please contact our support team with your order details at: contact@iptvofficial.co

Please include your order number, the email used for purchase, and the reason for your refund request. We will review your request and respond within 3-5 business days.

6. Refund Processing

Approved refunds will be processed using the original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

7. Contact Us

For any questions regarding this Refund Policy, please reach out to us at: contact@iptvofficial.co